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Customer Experience Trends in Singapore to Watch in 2026
In Singapore’s digital economy, one poor interaction is all it takes to lose a customer. A staggering 86% of customers would request a refund due to poor service, and 85% would switch to a competitor if the experience didn’t meet their expectations. That’s not just a signal – it’s a siren for CX and…
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What Does Great Omnichannel Design Look Like in 2026?
In 2026, great omnichannel design isn’t about being everywhere – it’s about being everywhere with purpose. The best products now deliver AI-driven personalization, seamless customer journeys, and trust-first customer experiences that feel unified and human. Yet, most companies still struggle. A recent study shows 75% of consumers want a seamless omnichannel experience, but siloed…
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Designing a Secure Fintech Product in Singapore: 2025 Guide
If your fintech app makes users hesitate—even for a second—you’re losing trust. And in fintech, trust is everything. In 2024, the global average cost of a data breach hit $4.4 million. Across ASEAN, including Singapore, breaches cost $3.23 million on average – making security a make-or-break priority for fintechs. With MAS tightening controls…
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10 Best AI-driven Customer Insights Tools for Product Teams
Are your customer expectations outpacing your team’s ability to keep up? In markets like Asia & Singapore, where digital adoption is high, this is the new reality. Traditional customer insights methods like surveys, NPS scores, and interviews are now becoming too slow, too shallow, and too fragmented to capture what your customers truly…
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Top 5 Super App Development Companies in Singapore for 2025
68% of APAC internet users now interact with super apps, Over half (51%) of Singaporeans engage with them regularly! Clearly, the opportunity is great for businesses looking to build a super app. But behind that opportunity lies a hard truth – It’s easy to list 15 features on a roadmap. It’s much…
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How to Build a CX Strategy That Aligns with Product & Design
A Survey found that 73% of customers point to experience as a key factor in their purchasing decisions, ranking it just behind price & product quality And yet, most companies still treat CX strategy like a downstream support function – disconnected from how products are built or how interfaces are designed. That’s where…
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New List: Top Web Development Company in Singapore
Did you know that 96% of Singapore’s population (nearly 5.8 million people) are active internet users? That means almost every customer, client, and competitor you care about is online. Yet, most SaaS & enterprise websites still underperform even in 2025 — slow load times, clunky mobile UX, poor SEO, and lack of technical…
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5 Best UX Design Firms for Business Growth in 2025
Our UX Insights 2025 Report found that companies investing just 10% of their development budget into UX saw an 83% increase in conversions! But not every UX design firm is built for this new product reality. That’s why we’ve curated a list of the top 5 UX design firms in 2025 — agencies…
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10 Smart Ways to Use AI in Mobile App Development
Mobile apps aren’t just tools anymore—they’re personal assistants, shopping advisors, fitness coaches, and even financial planners. But what makes them so intelligent and intuitive today? The answer is Artificial Intelligence (AI). In fact, a recent 2025 news report predicts, the mobile application market is set to rise by $ 2.63 trillion by…
Amey Patil
