Analysing Top 10 Banking App UX in India

Banking has become an effortless task in this technology-driven world. Nowadays, people can easily transfer money from one part of the world to another without any difficulties. Banking apps and trends have a huge role in making banking successful.

 

Banking app UX has a pivotal role in the success of mobile banking apps. UX is all about understanding user needs and crafting solutions that provide them with a seamless user experience while managing their money. Users can pay bills with a single tap or set personalized savings goals in seconds. This level of intuitive interaction not only boosts engagement but also reduces frustration and support costs for banks.

 

Ultimately, a good banking app UX is an investment in customer satisfaction and loyalty. So, the next time you open your banking app, remember – the smooth experience you enjoy is a testament to the power of good UX design. Let’s go through some of the best banking apps in India.

 

1. State Bank of India (YONO SBI)

YONO SBI, SBI’s latest mobile banking app ux offers an extension of trusted banking legacy which gave India secure digital products such as YONO Lite and SBI Net Banking. YONO SBI puts India’s largest range of products and services at the user’s fingertips.

 

Features and Functionalities

• Yono SBI is an all-in-one banking solution, offering services like balance checks, fund transfers, bill payments, and loan applications.
• Users can book flights, and hotels, shop online, and order food delivery, all within the app. It’s one of the best banking app features.
• Enables immediate fund transfers to new beneficiaries, up to Rs 25,000/- per day.
• Consolidates all State Bank relationships (credit cards, insurance, investments) in one view.
• Offers instant loans of up to 2 minutes with minimal documentation.
• Request chequebooks, ATM/Debit cards, and emergency services like ATM PIN changes, card blocking, and cheque stoppage.
• Users can apply for various loans and open investment accounts.
• Includes options to lock the app and reset Login MPIN for enhanced security.

Some Cons of YONO SBI

• There can be a higher data consumption compared to Yono SBI Lite. The full-featured YONO SBI app may utilize more mobile data due to its broader range of features and functionalities. Users with limited data plans should be mindful of their usage.
• With its extensive features and capabilities, the YONO SBI app requires more storage space on devices. Users with older or low-capacity smartphones may need to manage their storage accordingly.
• The extensive features and functionalities of YONO SBI might initially overwhelm users who are new to mobile banking. However, with time and familiarization, users can harness the full potential of the app.

 

User Interface, UX, and Navigation

• The app offers a user-friendly interface, making an intuitive user experience for banking and lifestyle services.
• Harmoniously combines banking with shopping, travel, and entertainment services which provides a seamless user experience.
• Easy-to-use features like ATM/Branch Locator, balanced view, quick pay, and more enhance the overall user experience.

 

As per the latest data on the Google Play Store, Yono SBI holds a 4-star rating, reflecting positive user feedback on its comprehensive and convenient features. The Yono SBI app on Apple’s App Store maintains a similar positive stand, showcasing a 3.7-star rating for its popularity and effectiveness among iOS users.

 

2. HDFC Bank Mobile App

The HDFC Bank MobileBanking App offers a comprehensive and secure mobile banking app UX. It’s designed for customers seeking convenient banking solutions, integrating personal and business banking functionalities seamlessly.
The app caters to a broad range of banking needs, from account management to investment tracking, all accessible with a touch.

 

Features and Functionalities

• Instant account access using Customer ID and IPIN/Password.
• Secure and quick access with touch ID.
• Real-time account balance and transaction viewing.
• Easy fund transfers and card management.
• Investment tracking and bill payments.
• Chatbot support for instant queries.
• Cardless cash withdrawals and special corporate services.

Cons of the HDFC Bank MobileBanking App

• Delayed customer support responses.
• Complex interface for new users.
• Issues with app functionality after updates.
• Limited personalization options.

 

User Interface, UX, and Navigation

• The app boasts a well-organized layout, making navigation and usage straightforward.
• Offers a personalized dashboard that presents all necessary information at a glance.
• Seamless transition between different banking features and services.
• For easy and secure access without the hassle of remembering passwords.
• The app’s design is tailored for ease of use, with clear labels and icons.

 

The app has garnered high ratings of 3.9 stars, reflecting its user-friendly design and reliable performance on Google’s PlayStore. The HDFC Mobile Banking app has over 50M+ downloads and 1.13M reviews. The HDFC Mobile Banking app on Apple’s app store enjoys a high rating of 3.9 stars, with users appreciating its ease of use and comprehensive features.

 

3. ICICI Bank iMobile App

ICICI Bank’s iMobile app offers a comprehensive digital banking app UX, integrating various banking services into a single platform. It facilitates seamless online transactions, account management, and personalized banking solutions, catering to the evolving needs of modern banking customers.

Features and Functionalities

• Account Balance Check and Statement Download.
• Fund Transfers via UPI, NEFT, RTGS, and IMPS.
• Bill Payments and Recharge services.
• Credit Card Management and Bill Payments.
• Fixed and Recurring Deposit Management.
• Loan Account Management and EMI Payments.
• Investment Services including Mutual Funds and Insurance.
• Secure and Customizable UPI Services.

Cons of the ICICI Bank iMobile App

• Occasional technical glitches and app crashes.
• Some users report slow transaction processing times.
• Limited customer support through the app.
• Requires frequent updates for smooth functioning.

 

User Interface, UX, and Navigation

• The app has a streamlined, clean and organized layout for easy navigation.
• Customizable and quick access to the dashboard for immediate access to frequently used features.
• Simple navigation easy-to-follow menus and clear categorization of services.
• Responsive Design with efficiency to adapt to different device screens.
• Enhanced security features like biometric authentication and secure login options.

 

Reviews and Ratings

The ICICI Bank’s iMobile Pay app has a rating of 4.6 stars, with users praising its wide range of features and ease of use, while some note occasional performance issues. This app has over 50M+ downloads with 5.32 M reviews on the Google’s Play Store.

On the App Store, ICICI iMobile pay holds a rating of 4.8 stars, with positive feedback on its user-friendly interface and secure banking options, alongside critiques of some technical bugs.

 

4. Axis Mobile

Axis Mobile is a user-friendly mobile banking app ux which offers over 250 features. It facilitates digital savings account opening, personalized banking transactions, and seamless fund transfers, catering to various financial needs with security and ease.

Features and Functionalities

• Digital Savings Account with video KYC and Virtual Debit Card.
• Customizable dashboard for account management.
• Simplified banking transactions including UPI, account summary, and bill payments.
• One-touch services for mutual funds, FDs, RDs, insurance, and credit card applications.
• Instant, pre-approved 24×7 loans and personal loans.
• Special deals and cashback offers through Grab Deals.
• Access to Forex, Demat, Mutual Fund details, and card statements.

Cons of the Axis Bank App

• Potential for technical glitches or app slowdowns.
• Occasional issues with transaction failures or delays.
• The interface may seem complex for first-time digital banking users.
• Limited customer support in resolving app-related issues promptly.

 

User Interface, UX, and Navigation

• Intuitive and user-friendly interface.
• Customizable dashboard for easy access to commonly used features.
• Clear and logical navigation with easy-to-follow menus.
• Quick access to banking services and transaction histories.
• User-friendly layout for mobile and tablet screens.

 

Reviews and Ratings

On the Google PlayStore Axis Mobile app has a 4.7 stars rating along with 2.46 M reviews. This app also has over 10M+ downloads. On Apple’s app store, Axis Bank Mobile Banking has a 4.7-star rating with 164+ Reviews.

 

5. Kotak-811 & Mobile Banking App

Kotak Mobile Banking App is a comprehensive solution for user’s digital banking needs, offering over 250 features for seamless financial transactions. It caters to both new and existing Kotak customers, enabling them to bank, shop, pay bills, and invest on the go.

 

Features and Functionalities

• Account management with NEFT, IMPS, and RTGS & UPI transfers.
• KayMall for shopping on platforms like Flipkart and Amazon.
• Bill payments, mobile recharges, and DTH payments.
• Book train, flight, and bus tickets.
• Mutual fund investments and credit card applications.
• Instant money transfer using BHIM UPI.
• Payday Loan feature for emergency funds.

Some Cons of the Kotak Bank App

• May experience occasional app crashes or slow loading times.
• Some users report delays in transaction processing.
• Customer service response can be slow at times.
• App updates may sometimes introduce new bugs.

 

User Interface, UX, and Navigation

• The intuitive user interface makes banking tasks straightforward.
• Easily navigable menus for quick access to features.
• Simplified dashboard for an overview of financial status.
• Secure and hassle-free login process.

 

Reviews and Ratings

Kotak Mobile banking app has over 50M+ downloads on Google’s PlayStore. Users have rated 4.2 stars with over 1.31M reviews. Whereas, users have given Kotak Mobile Banking an overall of 4.8 stars on Apple’s App Store with over 414.4K Ratings.

 

6. IDBI Bank GO Mobile+ App

IDBI Bank GO Mobile+ App is a comprehensive mobile banking app ux solution offering a variety of financial transactions, including UPI, NEFT, and IMPS. It’s designed for easy activation and personalized banking app UX, enhancing convenience and security for users.

 

Features and Functionalities

• UPI, NEFT, and IMPS for fund transfers.
• Personalization with selfie pictures or custom themes.
• Account statements, balance checks, and utility bill payments.
• Debit card management with transaction limits and security controls.
• Financial calculators for investment decisions.
• Credit card management and monitoring.

Cons of the IDBI Bank App

• IDBI Bank has a limited presence in international markets, which may not be suitable for customers who frequently travel abroad.
• Interest rates on savings and fixed deposit accounts may not be as competitive as some of its peers in the market.
• The user interface may not be as intuitive for first-time users.

 

User Interface, UX, and Navigation

• Clean and user-friendly interface.
• Customizable themes and display options.
• Easy access to common banking functions.
• Navigation can be improved for quicker access to specific features.

 

Reviews and Ratings

The IDBI Bank GO Mobile+ app has over 5M+ downloads on Google’s PlayStore with over 4.3 stars rating along with 219K reviews. On the other hand, the IDBI Bank GO Mobile+ app on Apple’s App Store has over 7.7K Reviews by users with a 4.1-star rating.

 

7. Bank of Baroda M-connect plus

bob World, Bank of Baroda’s official app of Bank of Baroda which gives great banking app ux, offers a comprehensive digital banking app UX with over 240 services. Designed for effortless, contactless banking, it provides features like instant account opening, a wealth management solution, secure payments, and a spend analyzer for effective financial management.

 

Features and Functionalities

• Instant digital savings account opening with Video KYC.
• Personalized user experience, including a senior citizen-friendly persona.
• Investment options like PPF, SSA, IPO applications, and instant Demat account opening.
• Hassle-free loans for various needs.
• Travel booking services and merchandise shopping.
• Integrated bill payments and UPI transactions.

Cons of the bob World App

• Some users experience technical glitches and app crashes.
• Occasionally slow transaction processing.
• The user interface might not be intuitive for all users, especially beginners.
• Periodic login issues were reported by some users.

 

User Interface, UX, and Navigation

• Modern and user-friendly design.
• Easy navigation with accessible menus and features.
• Customizable interface catering to different user groups.
• Quick access to frequently used services.

 

Reviews and Ratings

bob World, the banking app of Bank of Baroda has over 50M+ downloads on Google’s PlayStore with 1.09M user reviews along with 4.1 stars rating.
On Apple’s App Store, bob World – Mobile Banking has over 53.9K reviews with 4.5 stars of user rating.

 

8. Canara Bank Canara ai1

Canara ai1, a comprehensive Mobile Banking Super App, integrates over 300 features, offering a user-friendly banking app ux with customizable dashboards and a range of services including funds transfer, investment options, bill payments, and more, all designed to streamline banking for users.

 

Features and Functionalities

• Versatile fund transfer options: IMPS, UPI, RTGS, NEFT.
• Investment opportunities in FDs and RDs.
• Loan and EMI payment facilities.
• Insurance, Demat services, and IPO applications.
• Bharat Bill Payment and Credit Score checking.
• Flight, hotel, bus, and cab bookings.
• Scan & Pay feature for easy transactions.

Cons of the Canara ai1 App

• Occasional app slowdowns or technical glitches.
• Some users find navigation a bit complex.
• Limited features for non-Canara Bank customers.
• Occasional issues with UPI transactions.

 

User Interface, UX, and Navigation

• Intuitive and enhanced user interface.
• Customizable dashboard with light/dark theme options.
• Easy access to frequently used banking features.
• SCAN & PAY facility for quick payments.

 

Reviews and Ratings

Canara Bank’s Canara ai1 – Mobile Banking App has over 1Cr+/ 10M+ downloads on Google’s Play Store. This app has got 4.2 stars rating with 8.61L of user reviews. On Apple’s App Store Canara ai1 – Mobile Banking App has over 25.9K reviews with 4 stars rating.

 

9. PNB ONE Mobile Banking App

PNB ONE is a comprehensive mobile app that gives seamless banking app ux from Punjab National Bank, offering a variety of services like fund transfers, account management, investments, and bill payments, all through a user-friendly interface for seamless banking app UX.

Features and Functionalities

• Interactive dashboard for easy access to accounts.
• Fund transfers via NEFT, IMPS, UPI, including quick transfers without adding beneficiaries.
• Investment options in term deposits and mutual funds.
• Credit and debit card management, including applying for new cards and modifying limits.
• Bill payments and recharge services for various utilities.
• Multi-language support, including English and Hindi.
• Cheque management features like status inquiry and stop cheque.
• Value-added services like PAN/Aadhar registration and e-statement subscription.

Cons of PNB ONE App

• Occasional app crashes or technical glitches.
• Some users report slow processing times.
• The interface may be complex for first-time users.
• Limited features for non-PNB customers.

User Interface, UX, and Navigation

• Redesigned dashboard with an intuitive layout.
• Easy navigation to view and manage all accounts.
• Quick access to recent transactions and favorite payees.
• Fingerprint sign-in for enhanced security and convenience.

 

Reviews and Ratings

The Punjab National Bank’s app, PNB ONE has over 10M+ downloads with 4.3 ratings on Google’s PlayStore along with 9.22L of reviews. Whereas, on Apple’s App Store, PNB ONE has 3.3-star rating with 302 reviews.

 

10. Bank of India

BOI Mobile by Bank of India is a versatile and secure mobile app that provides an intuitive banking app UX, that provides a range of services from account management to fund transfers, all accessible through a simple registration process.

Features and Functionalities

• Access and transact across all accounts, including loans and deposits.
• Balance check, detailed statement viewing, and passbook access.
• Fund transfers via IMPS, NEFT, and RTGS.
• ‘Favourite’ feature for quick transactions.
• Convenient banking services like ATM locator, cheque management, and more.

Cons of Bank of India App

• Occasional delays in transaction processing.
• Some users report app crashes.
• Interface may be challenging for new users to navigate.
• Limited advanced features compared to other banking apps.

User Interface, UX, and Navigation

• User-friendly interface with easy access to various accounts.
• Efficient navigation for fund transfer and account management.
• A streamlined process for adding transactions to ‘Favourite’.
• Simplified tools for everyday banking needs.

 

Reviews and Ratings

Bank of India’s BOI Mobile App has over 1M+ downloads on Google’s Play Store. Users have rated 3.5 stars along with 8K reviews. On the Apple app store, BOI Mobile has a 3.3-star rating with 602 reviews.

 

As we wrapped up our expedition through India’s top 10 banking apps, it’s evident that the heart of a successful banking app lies in its UX. The future of banking is offered with a seamless journey experienced by the user. Each app has its unique strengths and areas for improvement and contributes to the era of digital banking, where user experience is the true north star guiding innovation and customer loyalty.

 

This data was recorded on 24th January 2024 and it may be different now when you read it.

 

Elevate your Banking App UX from good to exceptional. ProCreator, a top UI UX agency in Mumbai, brings its expertise to Banking App UX design. We analyze user behaviors, creating interfaces that not only engage but also retain. Our focus is on crafting intuitive, efficient, and visually appealing designs, ensuring your banking app stands out in the competitive environment.

 

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